Re: Issues with IBM support

Jay,

Unlike the good Doctor and Mark W, I still still see the error. When I try to "Report the issue" it just takes me to a generic ibm.com website which has no way to report the issue.  What email address did you use to contact IBM for help?

Pete Helgren
www.petesworkshop.com
GIAC Secure Software Programmer-Java
AWS Certified Cloud Practitioner
Twitter - Sys_i_Geek IBM_i_Geek

On 5/6/2021 7:23 PM, Jay Vaughn wrote:

I was getting that lately and an email to support got it working in about a days time. Had to do with my ibm id.

Jay

On May 6, 2021, at 5:39 PM, Larry "DrFranken" Bolhuis <midrange@xxxxxxxxxxxx> wrote:

Exceptionally likely I was already signed in. I am often signed in. :-)
- L

On 5/6/2021 5:06 PM, Mark Waterbury wrote:
Larry, Pete, and Bryan,
When I tried the URL that Bryan provided, it asked me to "sign in" with my IBM ID, and it let me sign-in, and then I got the 503 error that Pete reported.
But, when I then re-tried with the original URL Pete posted, now it works! :-o
Go figure!
HTH,
Mark S. Waterbury

On Thursday, May 6, 2021, 4:57:35 PM EDT, Larry "DrFranken" Bolhuis <midrange@xxxxxxxxxxxx> wrote:

Pops right up for me.
-L

On 5/6/2021 4:43 PM, Pete Helgren wrote:
Same response. Tried FireFox, Chrome, even Edge (!). Must be down.

Pete Helgren
www.petesworkshop.com
GIAC Secure Software Programmer-Java
AWS Certified Cloud Practitioner
Twitter - Sys_i_Geek IBM_i_Geek

On 5/6/2021 3:12 PM, Bryan Dietz wrote:

https://www.ibm.com/mysupport/s/my-cases

i believe that is the landing page for the "new PMR" salesforce page

Bryan


Pete Helgren wrote on 5/6/2021 2:38 PM:

Trying to create a PMR for the very first time. I sign in and get:


Oops — that's not right!

The page you requested cannot be displayed. 503: Service Unavailable

Cleared cookies, etc for IBM.com but still see the error. Is
https://www.ibm.com/mysupport/s/?language=en_US and click on "Open a
case" the correct way to create a PMR?

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