Re: Delivery Status Notification (Failure)

[Jon Paris <jon.paris@xxxxxxxxxxxxxx>]

You could look to see if there are published algorithms for Windows systems and (based on my experience) take about 20% of that number!



> On Nov 21, 2019, at 12:40 PM, Richard Reeve <rjrjr64@xxxxxxxxx> wrote:
>
> Hi all,
>
>     Do any of you know of any algorithm that I could use to determine
> (roughly) the support staffing needs of  a company using the i?  I know the
> total number of tickets per year (1023), further, I know how many are level
> 1 & 2 production support issues (307) and have the breakdown of the
> remaining 70% - 358 simple, 179 medium ande 179 complex.
>
>       Based on the above information do any of you have any idea how I
> should go about determining the support staffing needs/
> All the best,
>
> Richard Reeve
>
>
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> Date: Thu, Nov 21, 2019 at 11:07 AM
> Subject: Delivery Status Notification (Failure)
> To: <rjrjr64@xxxxxxxxx>
>
>
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> ---------- Forwarded message ----------
> From: Richard Reeve <rjrjr64@xxxxxxxxx>
> To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
> Cc:
> Bcc:
> Date: Thu, 21 Nov 2019 11:07:03 -0600
> Subject: Support estimate
> Hi all,
>
>     Do any of you know of any algorithm that I could use to determine
> (roughly) the support staffing needs of  a company using the i?  I know the
> total number of tickets per year (1023), further, I know how many are level
> 1 & 2 production support issues (307) and have the breakdown of the
> remaining 70% - 358 simple, 179 medium ande 179 complex.
>
>       Based on the above information do any of you have any idea how I
> should go about determining the support staffing needs/
>
> All the best,
>
> Richard Reeve
> -- 
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