You should experience how much fun it is to get it changed when the entire IT department has turned over in a matter of three months and no one is left to verify or be told that you asked.
Mark Clanton
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Rob Berendt
Sent: Friday, March 31, 2017 12:07 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Subject: Re: IBM customer numbers and PMRs and just being able to get things done, oh my
Or why hide the account admin?
me: Request access.
IBM: Ok, we'll tell your account admin.
me: Who is that?
IBM: We'll tell them you've asked.
me: Do they even still work here?
IBM: Interesting. We'll tell them you've asked.
Made up scenario but you get where I'm going.
Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com
From: Charles Wilt <charles.wilt@xxxxxxxxx>
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Date: 03/31/2017 12:56 PM
Subject: Re: IBM customer numbers and PMRs and just being able to
get things done, oh my
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>
As somebody new to a large organization....
I'd like to be able to lookup our account admin by serial#....
I'd also like it if the registering for support " with your IBM customer
number OR machine type and serial number" was really an OR. I seem to
need
both.
Charles
On Fri, Mar 31, 2017 at 10:44 AM, Nathan Andelin <nandelin@xxxxxxxxx>
wrote:
I think IBM just wants to make sure that the customer and machine are
entitled to support. In addition to customer number, IBM can look up the
status of maintenance contracts by machine type and serial number.
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