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Heh.

I remember when I blew up my home machine. (We don't discuss the incident, although sources inside the organization report that a vacuum cleaner and inadequate grounding were involved.) Everything went. Ended up having to get a new "magic serial number" because the front panel didn't recognize the internals.

This was sometime around the turn of the millenium, and I actually had a CE in the area. He came into my home office on three different occasions (once to diagnose and order components, once to install, once to reconfigure).

I have no idea if that CE is still working, or what would happen today were I still on maintenance and my home machine went. The last time I blew up a power supply I installed it myself with parts from DrFranken and advice from the list. But this thread reminded me of the old days of IBM service.


< IBM needs to do more personalized contact with actual marketing reps and SE's.>

Those days are long gone.
Haven't had a call from IBM rep or talked to an IBM SE since the 90's.

IBM reps and SE's, do they even exist anymore?

Paul


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