RE: IBM support portal and PMR page not available

Rob,

I got a similar response.

Dear Mr. Steinmetz,

Thank you for contacting IBM.

We are in receipt of your e-mail regarding the problem faced
while accessing the IBM service request Web site.

We apologize for the inconvenience caused to you in this regard.

Please clear cache and cookies of your Internet browser and
re-try the below Web site. You may try a different browser.

https://www.ibm.com/support/servicerequest

Please note that you have reached a general contact forum.

If you still encounter error, please send an e-mail to the service
request helpdesk at:

srhelp@xxxxxxxxxx

Thank you for visiting our site and contacting IBM.

Bashobi Paul
Electronic Response Center
CALLOWN Log Number: 46024

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
Sent: Friday, July 24, 2015 2:51 PM
To: Midrange Systems Technical Discussion
Subject: Re: IBM support portal and PMR page not available

Apparently using the "feedback" link on any of IBM's website pages, And selecting the drop down that this is a question/complaint about how a particular website is working, and filling that out is not an appropriate way to report that a website is not functioning properly.

<snip>
Dear Mr. Berendt,

Thank you for contacting IBM.

We are in receipt of your e-mail regarding problem faced with raising a service request and PMR in the IBM Web site.

Please note that you have reached a general contact forum.

For further assistance, please contact IBM SERV at 1800-426-7378. The hours of operation are 24 hours
and 7 days a week. A representative would be able to
assist you.

Thank you for visiting our site and contacting IBM.




Ramya L
Electronic Response Center
CALLOWN Log Number: 46206
</snip>

Of course, when I call 800 IBM SERV they refer me elsewhere.
Unless it's just "Ramya L", assigned to 46206, that's clueless.


Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





From: "Steinmetz, Paul" <PSteinmetz@xxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'"
<midrange-l@xxxxxxxxxxxx>
Date: 07/24/2015 10:28 AM
Subject: IBM support portal and PMR page not available
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



IBM support portal and PMR software request page not available.
Anyone have trouble with other IBM pages?

Thank You
_____
Paul Steinmetz
IBM i Systems Administrator

Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071

610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home

psteinmetz@xxxxxxxxxx
http://www.pencor.com/