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  3. October 2014

Re: Customer box periodically becoming completely unresponsive -- we can't figure out why

On 10/2/14 11:27 AM, Jim Oberholtzer wrote:
Have them look to see if the HMC is reporting any errors (brown icon on very
bottom left of the panel) or any yellow bang (!) indicators. I'm guessing
you'll be able to look in there and see if the idea has any merit.

The customer reported "There were no errors showing on the HMC at all."

--
JHHL

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