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  2. MIDRANGE-L
  3. August 2013

A6020255

What actions do I perform upon receiving this?
Since I see
Serviceable event text Software (0x91) reported an error.
Do I open a software ticket or a hardware ticket?

I originally noticed this on my HMC in "Manage Serviceable Events". It
told me what lpar reported it.

From the HMC:
Field Name
Value


Field Name
Value

Problem number 63
PMH number 50433
Reference code A6020255
System reference code A6020255
SRC Extension 2 00000062
SRC Extension 3 00010012
SRC Extension 4 80000001
SRC Extension 5 000000ff
SRC Extension 6 00800002
SRC Extension 7 00ff0280
SRC Extension 8 290a0001
SRC Extension 9 a6005120
Status Open
First reported time Jun 4, 2013 2:02:58 PM
Last reported time Jun 4, 2013 2:04:07 PM
Primary data event timestamp Jun 4, 2013 1:55:25 PM
Reporting Primary Unit Name Server-9408-M25-SN10C2091
Reporting Primary Unit MTMS 9408-M25/10C2091
Failing Unit MTMS 9408-M25/10C2091
Serviceable event text Software (0x91) reported an error.
Event severity 64
Failing partition ID 2
Failing partition name GDI
Notification type Call Home Required
Notification status Opened
Duplicate count 1
Primary Analyzing Management Console MTMS 7310-CR2/103404A
Primary Analyzing Management Console Name hmc01

From Product Activity Log for that lpar:
System Resource Resource
Ref Code Date Time Class Name Type
B600FDC0 06/04/13 12:07:36 Info CTL01 6A59
B2004158 06/04/13 13:53:43 Info *PLATFORM
B6005120 06/04/13 14:02:00 Info DC01 290A
B6000266 06/04/13 14:02:00 Reco DD001 6B22
B6005120 06/04/13 14:02:00 Info DC01 290A
B6005275 06/04/13 14:02:00 Info CMB01 290A
632CC000 06/04/13 14:02:57 Info OPT02 632C
632CC000 06/04/13 14:02:57 Info OPT01 632C
A6010266 06/04/13 14:02:57 Perm *PLATFORM
A6020255 06/04/13 14:03:00 Perm *PLATFORM
B6005120 06/04/13 14:03:10 Info DC01 290A
632CC000 06/04/13 14:03:10 Info OPT01 632C
632CC000 06/04/13 14:03:10 Info OPT02 632C
B6000266 06/04/13 14:03:10 Reco DD001 6B22
B6005275 06/04/13 14:03:10 Info CMB01 290A
A6010266 06/04/13 14:03:13 Perm *PLATFORM
A6020255 06/04/13 14:04:06 Perm *PLATFORM

Nothing in the service action log.

Rob Berendt

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