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On Fri, Jul 26, 2013 at 4:43 PM, Jim Oberholtzer
<midrangel@xxxxxxxxxxxxxxxxx> wrote:
I think you both might be correct. The SWMA on the IBM i software is
one thing. SWMA on the passport site ( Rational Products ) is another.
Many shops don't recognise the difference, and the business partner does
not do a good job of 1) explaining that, and 2) reminding the customer
to renew maintenance ( also loosing out on a very high margin deal in
the mix ) .

I'm sure there are some really excellent BPs out there, but the
stories of negligence and/or ignorance on the part of BPs just keep
piling up. In so many areas of the IBM i experience.

I know it's ultimately up to the customer to educate themselves and
protect their own interests. But IBM doesn't make it simple, which is
the whole reason customers go through a BP in the first place. It's
really disheartening.

John

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