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Re: Predictive Disc Failure


Interestingly enough, I have spare parts on most of my clients farther than
100km, Just to keep'em happy. Disks, Tape Drives, in some (non-POWER cases)
even entire systems ready to go. After all, a 4327 is dirt cheap vs the
cost of having to wake the stock guy just to send one at 1am on a sunday...
I suppose on IBM's case, where sending a disk takes only a few hours and
they have lot's of CE's on the area it might not make that much sense...

On Mon, Jun 24, 2013 at 11:35 AM, TheBorg <sjl_abc@xxxxxxxxxxx> wrote:

Almost THIRTY years ago, one of my IBM CE's in Dallas referred to those of
his ilk using the acronym FRUIT:
"Field Replaceable Unit Installer Technician"



"Rich Loeber" wrote in message

What's a CE - wink wink.



On 6/24/2013 10:12 AM, Gqcy wrote:

Does IBM let you have a "spare" drive on site?

is there some feature code that allows this?

just "a wink" from your CE?

On 6/22/2013 6:51 AM, Rich Loeber wrote:

Thank you to those who weighed in on this .... the replacement unit
should be here on Monday and it will get installed. Just an investment
in some time, the disc itself is covered by our IBM maintenance agreement.


Quoting Jim Oberholtzer [1]<midrangel@xxxxxxxxxxxxxxxxx>:

I agree. The last thing you need is a drive you think might fail, and
another one that seems OK fails, and then have the called out drive
fails since it is now getting more activity. That would be bad.
Replace it.

Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects

On 6/21/2013 6:22 PM, DrFranken wrote:

Replace it.

Even IF it turns out the thing is fine IBM has put a lot of effort into
figuring out what constitutes a valid condition for predictive failure.
If they call it out, it's dead to me.

- Larry "DrFranken" Bolhuis


On 6/21/2013 5:47 PM, Rich Loeber wrote:

I did a hot swap of a failed disc on my E4A today and all

went well. A

few minutes after the new disc was in place and while raid

was rebuilding,

the system threw a predictive disc failure on the new

unit. I talked with

the support tech at IBM and they decided to ship us another


disc. I've since checked back in on the system in question

and there have

been no more failures reported and the raid protection is

now reporting

that it is completely reset and fully functional.

If you were me, would you go through another disc swap on


Rich Loeber
Kisco Information Systems

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