She shouldn't be upset with IBM, but she should change her
Business Partner now. This is the BP fault for not getting the
keys first. In fact, in order to move the licenses, the BP had
to do a Records Purpose Only (RPO) MES on her 520 to
upgrade it to 7.1 first, and then transfer the licenses at the
same level. If the BP had ordered the software for the 520 first,
and gotten the keys, then this isn't an issue.
Don't blame IBM.
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