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  3. November 2010

Re: PDF Documents

I still think that a link to a web application would be the best way. In
fact, setting up the application so the customer can just go and see their
orders would be best. Then they can self-report any issues they may have
had. Why send them a giant email every time with a word document or pdf
attached? Just send them an HTML formatted email confirmation that has
their personal link embedded that will log them into their orders...or
just gets them to the login screen. At the login screen they enter their
email address and a password and BAM, there is all of their orders. If
they had a problem recieving something, they will tell you, trust me. That
is what customers do best!

This would totaly cut out the need for customer service to read through a
word doc or pdf and manually enter information into the system. Anytime
human intervention is needed its one more place for error to occur. This
is how most businesses that are on the web run. I went and looked at the
website and I think this solution would make a great fit.


Thanks
Bryce Martin
Programmer/Analyst I
570-546-4777



"Craig Pelkie" <craig@xxxxxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
11/17/2010 11:27 PM
Please respond to
Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>


To
"Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
cc

Subject
Re: PDF Documents






Having read through the rest of this thread, and learning that the
document
needs to include customer-specific data related to orders, Rob's
suggestion
of a Word form sounds like a workable solution.

1. Design Word mail-merge form, get data from IBM i into form for each
customer.

2. Include Word form fields in the doc for the data you want the customer
to
enter.

3. Use Word "print to email" feature to send each generated doc to the
customer, using their email address as supplied from the mail-merge step.

4. Customer can open the Word doc (which can be protected), they can only
enter fields that you allow (text boxes, check boxes, drop-down list
items).
Customer saves Word doc, sends it back to you.

PDF forms would be OK if you want to go to the work of putting together
the
process on your i to generate them. But if most/all of your customers have

Word, that might work. Word forms / mail-merge have been around for a long

time, it will work with Word 2003.

Craig Pelkie


----- Original Message -----
From: <rob@xxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Wednesday, November 17, 2010 5:30 AM
Subject: RE: PDF Documents


Len,

The problem is editing PDF documents. Adobe gives away a free PDF
reader.
Getting to edit it costs $. Heck, I can't even do that. So all your
customers would need a PDF editor. A better choice might be to create
Word documents. The odds of users being able to edit that increases
dramatically. I wouldn't go with the latest version of Word. A lot of
installations are still running XP so some version of Word running on
that
might be better. The problem is that everybody and their brother as a
PDF
generator from the i. A nice fill in Word document isn't quite so
common.

Another option is just send them a link to a website. And have them
enter
the data there.


Rob Berendt
--
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





From: "Len Grieco" <l_grieco@xxxxxxxxxx>
To: "Midrange Systems Technical Discussion"
<midrange-l@xxxxxxxxxxxx>
Date: 11/17/2010 08:24 AM
Subject: RE: PDF Documents
Sent by: midrange-l-bounces@xxxxxxxxxxxx



I would need to have this on my end before I send the documents. Many
many customers!

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jack Kingsley
Sent: Wednesday, November 17, 2010 8:02 AM
To: Midrange Systems Technical Discussion
Subject: Re: PDF Documents

Are you talking on your end before you send it or after you
have sent it to your customer.

On Wed, Nov 17, 2010 at 7:35 AM, Len Grieco
<l_grieco@xxxxxxxxxx> wrote:

Greetings,

We have a couple of applications that generate spooled
files on a 520
box
w/v6r1 and a 3rd party solution that will email/fax the
documents to
our customers in PDF format. Our customers want to be
able to edit
the PDF and send it back to us without having to print
the document
out. Can anyone offer any suggestions and/or point me
towards the
right direction as how I may do this using our existing process.

Thank you

***************************************
Len Grieco
iSeries/LANSA Programmer

William S. Hein & Co., Inc.
1285 Main Street
Buffalo, NY 14209
Phone (716) 882-2600 Ext. 131
Fax (716) 883-8100
l_grieco@xxxxxxxxxx

***************************************


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