Re: IT Request Tracking software (not change management)

I've not had any hands on, but one product I was interested in was RT:
Request Tracker by Best Practical.
http://www.bestpractical.com/rt/

It's free/open source, and the customer list is impressive:
NASA
Merrill Lynch
Aquanta Networks
The Genome Sequencing Center
LeaseWeb
Bruker Nonius BV
Czech On Line
The Digital Library for Earth System Education
perl


Charles


On Thu, Mar 26, 2009 at 5:57 PM, Bob Cagle <bcagle@xxxxxxxxxxx> wrote:

Not sure if this is the right forum for this - it is related to the
management of a Midrange shop:

What do you use to keep track of your IT requests and then provide
status reports to your superiors?  I am a 1-person IT shop and have
tried several different methods - Excel, Outlook Tasks, etc.  What I
really need is a system that includes the ability to assign notes to the
request that are date-stamped, and then allows a report to be printed
that only shows those requests & corresponding notes within a selected
date range.  (If you know ACT, the popular CRM package, it has a similar
report available for notes attached to a contact.)

I could roll my own, but surely someone else has already done this for
IT/Helpdesk software.  I've looked at quite a few solutions and haven't
found one yet that does this.

Does anyone have any suggestions?

Thanks
Bob Cagle
IT Manager
Lynk, Inc.
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