× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.



Seeking recommendations on a help desk software package that can serve an I.T. department of seven who support about 200 computer users in a company that runs INFOR XA ERP software on an iSeries 520.

Our initial plan is to have the IT staff rotate on the help desk on a weekly basis. The help desk calls will be forwarded to the person on help desk duty at the time. We need software so we can log calls, make assignments, track status, etc. Long term however, we'd like the software to allow users to make their own requests as well as provide attachments to their requests.

We're open to either Windows or iSeries packages but it must be browser based. We'd like to look at robust packages but there's some urgency to getting a help desk up and running and we don't want to spend too much time on complex software. To that end, we'd be willing to look at a low end system that we could scrap if we needed to down the road in order to implement something more robust.

Any suggestions for bare bones or robust packages?

Bryan Burns
iSeries Specialist
ECHO, Incorporated
Lake Zurich, Illinois


As an Amazon Associate we earn from qualifying purchases.

This thread ...

Follow-Ups:

Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.