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I've had the same experience... especially with the first level and initial
support connections. They must be at the bottom of the QOS food chain on
their voice network...




"SJL"
<sjl_abc@hotmail.
com> To
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cc

11/12/2007 05:46 Subject
PM Re: IBM HW support voice problems


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It's a long way to Bangalore...
- sjl

----- Original Message -----
From: "Justin C. Haase" <jchaase@xxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Monday, November 12, 2007 4:09 PM
Subject: IBM HW support voice problems


Is anyone else having trouble with the voice quality once you get past
the auto-attendant at 1-800-IBM-SERV? Seems like it's only been the
past few weeks.

Software support is fine, hardware support sounds like a VoIP
connection over lamp cord. Really choppy, bad quality. If it was
happening on the auto-attendant prompts, I'd blame my service, but it
only happens once a live person is obtained for initial information
retrieval. Same on my landline as my cell.

Anyone else?

jch
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