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One of the companies I used to work for had many different nationalities in the department. If I couldnt understand I usually would ask them to slow down and it made all the difference in the world. They were SME for the various areas so simply working thru the dialects was the issue. In fact, the one gentleman appreciated the fact that I would actually ask him to slow down since there was probably others in the meeting with the same problem. Sometimes, simply asking for help is the solution. I do not hesitate to ask for a different support person if I cannot understand them. Its ME they are supporting, not themselves. Sharon -----Original Message----- From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Chuck Lewis Sent: Tuesday, March 20, 2007 1:41 PM To: 'Midrange Systems Technical Discussion' Subject: RE: RES: OH MY GAWD! Exactly Joe. The previous company I worked at was multinational and we had scientists in our labs here in Indianapolis from all over the world. We had managers from all over the world too. I daily spoke with folks from Sri Lanka, Pakistan and India (as well as many other countries) and could understand them. So when I cannot understand someone from one of these areas on the phone, there is a real problem. I mean no knock on anyone at all, just stating the facts. Chuck -----Original Message----- From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Joe Pluta Sent: Tuesday, March 20, 2007 1:37 PM To: 'Midrange Systems Technical Discussion' Subject: RE: RES: OH MY GAWD!
From: Vernon Hamberg So it behooves us insular Americans to clean the wax out of our ears and listen better - sorry for the soapbox.
Yo, Vern, feel free to generalize about yourself. I got hung up on, and that sounds the same in any language. Even though I am a staunch supporter of limiting or even ending massively abused itinerant worker programs like the H-1B, I don't take that out on the workers themselves; they're just trying to better their situations and those of their families. However, once you are in the workforce, regardless of your race, creed, or nation or origin, you need to reach certain standards. For example, basic knowledge of your position is a good thing to have. And it's not having wax in my ears to expect that a service rep is capable of being understood by the average person from the geography for which they are responsible -- as Pete noted, there are plenty of tenth-generation "Murkins" that probably shouldn't be answering phones, either. Joe
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