RE: Cache batteries

Now that I think about it, the last couple of times that a Cache battery
reported the failure warning, I found out about it when IBM called me to
arrange a time for the CE to come out to replace the battery.  The
system called home and IBM had already processed the request.



 
Joel B. Harvell
Food Lion, LLC
(704) 633-8250 x2709
jbharvell@xxxxxxxxxxxx

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Harvell, Joel
Sent: Friday, March 02, 2007 10:16 AM
To: Midrange Systems Technical Discussion
Subject: RE: Cache batteries

I have a CE come out to do mine.  AFAIK IBM has never charged me to swap
the batteries. Of course I don't pay that bill...
 
Joel B. Harvell
Food Lion, LLC
(704) 633-8250 x2709
jbharvell@xxxxxxxxxxxx

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Haase, Justin C.
Sent: Friday, March 02, 2007 10:13 AM
To: Midrange Systems Technical Discussion
Subject: Cache batteries

All,

On your new systems with the concurrently-replaceable cache batteries,
is your CE coming out or are you being shipped the batteries?  According
to the procedures on InfoCenter, it's a customer-install feature.

Justin C. Haase
Solution Manager - Technical Services
Kingland Systems Corporation


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