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I think the first thing to try is using a different client.You can use telnet to find out if the server is "hiding" some messages, and you will be sure if the problem lies in the server or the client. You may have a virus that escaped detection and is in most PCs.
______________________________________________________________________________________________ Lou Schmaus wrote:
All, We're having a very strange problem with the POP server on our 170, running V5R1. All users use Outlook Express, with the option checked to leave a copy of every message on the server( we have another PC in the MIS office that downloads a copy of every email once a week so we can make sure everyone is behaving). Outlook Express automatically downloads any new mail every 5 minutes. This has worked for at least 3-4 years, with no problems(that we know about). Like most companies, we rely heavily on email, and it's not unusual for some of our Cust. Svc. reps to get 100-150 emails a day. We usually keep 3-4 months work of email on the /400, then manually delete older messages in OpsNav. In the past two weeks, several users started complaining that customers were calling and referencing emails they never received. Checked the user's PC' and the emails weren't there. Checked the PC in MIS, and they weren't there either. Checked with our ISP(all inbound email goes through their anti-spam/virus server), and they showed the emails in question being sent to our SMTP server with no problems. Using OpsNav and WRKLNK, we were able to browse the email in the user's email directory, and the missing messages ARE THERE. There seems to be no rhyme or reason why the POP clients aren't retrieving it. Some messages have attachments, some not. Some are HTML messages, and some are plain text. Sometimes people are the 'TO:' address, some are the 'CC:' address. Some messages were sent to multiple people in our company, and one person got it, and one didn't. It looks like we are only missing a handful of emails out of thousands in the past two weeks, but it only takes one lost email with a customer order attached to create a huge problem for us. We've stopped and started the POP and SMTP servers and MSF, IPL'ed the machine, checked the server properties, made sure there were no changes on the firewall recently, everything we could think of. I'm pretty sure the problem lies in the POP server somehow, since more than 1 PC won't or can't download the same message. But I am at a complete loss as to what could be causing this, or how to fix it. Has anyone seen or heard of this before? Any suggestion or links to manuals would be appreciated. Thanks, ------------------------------------- Lou Schmaus Director - MIS Apparel Distribution, Inc. lou@xxxxxxxxxxxx
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