Re: What's best Direct from IBM or a Business Partner

A GOOD business partner is worth their weight in gold or however you want
to measure it!

All the ones i've dealt with have been good (with the exception of one or
two bad reps who didn't last long...).  They will catch things you don't
(announcements,renewals of SW support, etc.).  They will also be able to
resolve the inevitable billing and order problems you'll run in to.  They
will get as familiar with your setup and account as a vendor/salesman can
be.  I was also under the impression that most of all but the largest
accounts are typically done through BPs at this point, not sure about that
though.  I've found that they can usually maximize the discounts you'll get
on the hardware as well.   Another plus is that most have a decent tech
staff as well that can assist with ongoing questions and support if needed.

With IBM direct you're pretty much always going to be working with a new
person unfamiliar with your account (and with much less of a vested
interest in it's success!).  This goes for ordering, billing, support,
future upgrades and orders, etc.


                                                                           
             "Gary Kuznitz"                                                
             <docfxit@theoffic                                             
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Hi,

I'm interested to know every ones opinion on the pluses and
minusises of purchasing from a business partner or direct from IBM
for a small iSeries.

Anyone is welcome to email me directly.

Thank you,

Gary Kuznitz

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