RE: V5R2 and V5R3

midrange-l-request@xxxxxxxxxxxx wrote:

>   7. V5R2 and V5R3 (Joe Pluta)
>
>Did V5R2 go out of license and I didn't notice it?  I just tried to
>order update media for my model 270, both V5R2 and V5R3, and they want
>to charge me for it!  First, they want to charge me $50 for the V5R3
>(for "software install and backup/recovery pubs"), which is bad enough,
>but then they want to charge me nearly $8000 for V5R2: ("Basic OTC After
>license" and "P10 registration/renewal").  I am on software
>subscription, so I am very confused... all I want is the media for
>releases I am entitled to through the software subscription I have been
>paying every month!
>
>Anybody hear anything like this?

Yep. I heard of it last Friday when I tried to order V5R2 for my 170. I was 
told I had no SoftwareSubscription. I'm now working on getting credit 
statements from almost three years ago to assist in documenting that I ordered 
SS, was invoiced for SS, supplied credit info for SS and was charged for SS. 
I'm also carefully reading all the pages of all the documents they sent me so 
I'll know which ones are relevant. (To me, the _BIG_ one was the charge against 
my credit card!)

My SS runs out Sept 30th. I made my original call to get V5R2 ordered before 
V5R1 went away and to get the procedure going to renew my SS.

Hearing that I had no SS was a surprise since I had previously ordered V5R1 
against it.

Tom Liotta