RE: Green-screen versus browser

["Lim Hock-Chai" <Lim.Hock-Chai@xxxxxxxxxxxxxxx>]

My suggestion is more toward customer doing self service.  For example:  We use 
to have to fill out insurance form every year and fax them to the HR.  HR in 
turn signon to some type of app provided by insurance company to enter them.  
Well, not too many company is doing this anymore.  They set up a site and each 
employee goes there and do it them self.  

Of course , some might argure that that do not apply to their type of company, 
which is also what I use to think.  However, if you look closely, a lot of time 
you will notice that data entry is no longer necessary if you provide good user 
interface app.


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Reeve
Sent: Tuesday, April 26, 2005 3:48 PM
To: Midrange Systems Technical Discussion
Subject: Re: Green-screen versus browser


I'm going to assume this suggestion is highly tongue-in-cheek because
it reflects a lack of understanding of the business world today.  The
operative principle is "have the other guy do it", and that argument
rolls downhill.  You do it for your customers, not the other way
around.  Outsourcing wasn't invented in India; it's been going on
since the beginning of commerce-based society.

Do we set thousands of customers up on Client Access so they can use
our green-screen application?  Or do we spend a couple of days
agreeing on which EDI protocol and version to support small customers
with only a few transactions a day?  Or do we give them a VPN and a
browser aplication?

The technology is the easy part...getting the customer to buy in is
the hard part.

-reeve   

On 4/25/05, Lim Hock-Chai <Lim.Hock-Chai@xxxxxxxxxxxxxxx> wrote:
> That depend on how you look at you system.  I once use that as a reason as 
> why green is more efficient.  Until one time somebody ask me why are you 
> still creating data entry program.  You should be trying to find a way to 
> push this out for customer to do that for you :).
> 
>