RE: Problem with printer messages

Oliver,

The way you setup a system reply list entry and look SPECIFICALLY for
PQT360, the only consequence would be when this condition REALLY existed and
they need to intervene. Otherwise it just auto answers it and rolls on. We
have a lot of HP LaserJet 4+'s hanging off of terminals and all kinds of
"form types" hit these printers, but it all prints on plain paper so we have
system reply list entries to answers Alignment and Load Form messages for
each printer:

      Sequence  Message                                              Compare

 Opt   Number   ID       Reply       Compare Value                    Start

          15    CPA3394  G           'PRT02'                             1

          16    CPA5335  I           'PRT02'                            21



                      Change Reply List Entry (CHGRPYLE)

 

Type choices, press Enter.

 

Sequence number  . . . . . . . . > 15            1-9999

Message identifier . . . . . . .   CPA3394       Character value, *SAME,
*ANY  
Compare data:

  Comparison data  . . . . . . .   'PRT02'

  Message data start position  .   1             1-999, *SAME, *NONE

Message reply  . . . . . . . . .   'G'

 

                           Additional Parameters

 

Dump the sending job . . . . . .   *NO           *SAME, *NO, *YES

Coded character set ID . . . . .   *JOB          *JOB, *SAME, *HEX...



                       Change Reply List Entry (CHGRPYLE)

 

 Type choices, press Enter.

 

 Sequence number  . . . . . . . . > 16            1-9999

 Message identifier . . . . . . .   CPA5335       Character value, *SAME,
*ANY  
 Compare data:

   Comparison data  . . . . . . .   'PRT02'

   Message data start position  .   21            1-999, *SAME, *NONE

 Message reply  . . . . . . . . .   'I'

 

                            Additional Parameters

 

 Dump the sending job . . . . . .   *NO           *SAME, *NO, *YES

 Coded character set ID . . . . .   *JOB          *JOB, *SAME, *HEX...

 


HTH,

Chuck

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
oliver.wenzel@xxxxxxxxxxxxxxxxxxxxxxx
Sent: Thursday, December 02, 2004 8:03 AM
To: midrange-l@xxxxxxxxxxxx
Subject: Problem with printer messages

Hello,

we have lots of TCP/IP printers on our AS400, that are connected through 
special IPDS connector boxes. They all have identical
configurations, but 2 or 3 of these printers are having an intermittent 
problem.

We automatically print delivery notes  (without any user intervention) and 
paper refill requests pop up on specific terminals and are controlled
from there. 

Now some printers are sending wrong "Out of paper messages" (or the AS400 
thinks they do) and stop printing, even though they aren't out of
paper. The real problem is, that the message is not going to the specific 
terminals, but can only be answered on the print job itself.

So if nobody notices the printer stopped printing, delivery notes will 
queue up and cause late delays.

The printer joblog specifies the messages PQT3630 " Printer sent negative 
acknowledge with sense code" (CNACK101) and then message
PQT4103 which has to be answered with PAGE by the user.

I would set up a system reply list entry for PQT4103, but I don't know the 
consequences? How often does this happen and when and where else
is this message used?

The original problem could be anything from network issues, problems with 
the non-IBM IPDS converter or whatever - so I have no hope to clear up
the original issue.

Any ideas?

Thanks,

Oliver

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