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I don't know if IBM handles BPers different than PWDers, but I was in the PWD program, maintenance expired, and I couldn't afford/didn't want to pay the uplift to get S/W subscription reinstated. The jump from 1% of list to 1.5% of list was also a lot for my little one man company. So I dropped my iSeries...first time I haven't had an iSeries in my house in 10 years. On Mon, 22 Dec 2003 10:50:51 -0600, "Anne Lucas" <alucas@xxxxxxxxxx> said: > > > > > Regarding the attached emails, IBM does call customers prior to > expiration > of services/support contracts....and after expiration for those sold by > BPs > so we can reinstate those who wish to continue support. > > However, I know 'things' happen. If you know of specific situations, > please let me know. Thanks! > > ******************* > message: 6 > date: Mon, 22 Dec 2003 09:50:46 -0600 > from: Vern Hamberg <vhamberg@xxxxxxxxxxxxxxxxxxxxxxxxx> > subject: RE: subject: The age old question: > > For whatever reason, IBM does not contact customers when support > contracts > are about to run out. According to the terms or Software Maintenance: > > >It is your responsibility to ensure that the renewal orders are placed > >either directly with IBM no later than the day before the expiration date, > > >or with an IBM Business Partner in time for the order to arrive at IBM no > >later than the day before the expiration date. > > At least at present, in US and Canada, there's a reduced cost program for > Maintenance After License. > > I guess it's up to BPs to be on top of this, maybe? > > Vern > ************************ > message: 8 > date: Mon, 22 Dec 2003 11:10:45 -0500 > from: michaelr_41@xxxxxxxxxxxxxx > subject: RE: subject: The age old question: > > IBM does that because they charge a hefty uplift if you forget and > inadvertently drop service. > > > ************ > Have a blessed day!! > > Anne C. Lucas, iSeries Retention Program Manager & Customer > Relationships, > > IBM Systems Group, iSeries Marketing alucas@xxxxxxxxxx > iSeries Nation web site: http://www.ibm.com/eserver/nation1 Chatting > with > Citizens: http://www.ibm.com/eserver/nation/chate1 > > 205/823-4831 T/L 537-9968, 800/223-3907 Pager eFax 1-501-325-2182 > Admin Assist: Celia Ciotti (914) 642-6971, tie line 224-6971 > > _______________________________________________ > This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing > list > To post a message email: MIDRANGE-L@xxxxxxxxxxxx > To subscribe, unsubscribe, or change list options, > visit: http://lists.midrange.com/mailman/listinfo/midrange-l > or email: MIDRANGE-L-request@xxxxxxxxxxxx > Before posting, please take a moment to review the archives > at http://archive.midrange.com/midrange-l. > -- michaelr_41@xxxxxxxxxxxxxx -- http://www.fastmail.fm - And now for something completely different?
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