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  2. MIDRANGE-L
  3. November 2003

RE: Computer Telephone Integration - 400

As for integrating to 400 -

screen pops to announce incoming calls (customer data)...

automatic dialing out from a customer screen (via option selecting)...to the customer.





From: Lurton Keel <LKeel@xxxxxxxxxxxxxx>
Reply-To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Subject: RE: Computer Telephone Integration - 400
Date: Sat, 1 Nov 2003 08:32:34 -0600

I did that at my previous job.
We had a Lucent G switch and a 720 and did the Automated attendant, screen
pops, etc. integrated with our CRM software.
It was about a 6 month project.
We used an independent  software vendor recommended by Lucent.
We didn't use IP but it would have been a lot simpler.
We currently have an old switch integrated with a VOIP system and should be
totally IP by spring.

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