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Speaking of OS/2, I have an iSeries - OS/2 complaint. We currently use a 
LAN-attached 3995 Optical Server for OnDemand. The only available 
application is using a PC running OS/2. I understand that if you buy this 
today that you have to go the OS/2 route and you have to configure it on 
your own...

However, try calling IBM for ANY support on OS/2 and you're up the creek! 
Call software support and OS/2 is no longer supported. Call hardware 
support and it's not supported either. You can't get support quickly on 
this certain product that they still sell!

We had some issues with migrating it from SNA to SNA over IP. We don't 
have the Communications Manager cds any more (our former manager threw 
them away!) Still haven't gotten it switched to SNA over IP. Anyone have 
CDs?

The key to getting support is to get your CE onsite. He will have to call 
a certain IBM number (in Phoenix I believe). He will then be asked by the 
person there who he is and how he got their number. Then they can argue 
for a few minutes and start working. I love our CE - he's great! Basically 
we never did get that SNA over IP working even with the CE here. In fact 
they actually crashed the OS/2 box but we got it back. My supervisor knew 
more about OS/2 than the CE - which isn't saying much.

This is probably one of the most stable computers we have here! No joke, 
but one time I remember that after we powered it down to move it that we 
powered it back up and pretty much forgot about it for about a year of 
daily use! No problems at all - it's rock solid. Even after our CE had to 
fumble through updating levels.

When OS/2 1.0 came out in 1987 I was probably just learning my 
multiplication tables...

Chris Whisonant
Comporium
Senior Mid-Range Systems Administrator
iSeries Certified Systems Expert
803.326.7270 (W)
803.326.6142 (F)
chris.whisonant@xxxxxxxxxxxxx



Hans Boldt <boldt@xxxxxxxxxx> 
Sent by: CWHISONANT@xxxxxxxxxxx
09/10/2003 01:19 PM
Please respond to
Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>


To
midrange-l@xxxxxxxxxxxx
cc

Subject
Re: iSeries (non-) Marketing - part 24,566






Jay Maynard wrote:
> The failure of OS/2 was almost completely IBM's fault. They essentially
> didn't market it at all. This, coupled with M$'s muscle, led to PC 
makers
> preinstalling Windows exclusively. (IBm had the power to break that, but
> wouldn't use it. Having power and being afraid to use it is worse than 
not
> having power at all, IMAO.)
> ...

I really don't want to get into a debate on OS/2, and I won't say 
anything further on OS/2 than this. But I remember OS/2 very well, 
having used it both at home and at work, long after most others had 
given up on it. Sure, there were mistakes on IBM's part. But even if 
they had thrown 10 times as much money into marketing it, I don't 
think it would have gotten much further than it did.

Cheers! Hans


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