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Rob,
 That is Prime shift only correct?

At 10:42 AM 9/3/2003 -0500, rob@xxxxxxxxx wrote:
There may be some information here:
http://www-912.ibm.com/

But basically you get:
- telephone support
- ability to check on your phone incidents over the web.  And you can
respond and create new ones that way
- ability to order ptf's over phone
- ability to order ptf's via the internet
- ability to order ptf's via the modem using ECS.  (Use the internet, much
faster, and better tracking.)
- you can open up hardware incidents over the internet.  But for some
silly reason you cannot check on hardware phone incidents over the
internet, unlike software.

Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin





Jay Maynard <jmaynard@xxxxxxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
09/03/2003 10:16 AM
Please respond to Midrange Systems Technical Discussion

        To:     midrange-l@xxxxxxxxxxxx
        cc:
        Fax to:
        Subject:        Basic Support Line info?


I just renewed the software subscription on my model 170, and, since there was no other option, signed up for support as well. Will I be getting some documentation on how to use the support services? (I'm an ex-MVS sysprog, so if it works like that did, then I should be all set plus or minus little details like the phone number to call and such.) _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/midrange-l or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l.


_______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/midrange-l or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l.

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