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Rob, That is Prime shift only correct?
There may be some information here: http://www-912.ibm.com/
But basically you get: - telephone support - ability to check on your phone incidents over the web. And you can respond and create new ones that way - ability to order ptf's over phone - ability to order ptf's via the internet - ability to order ptf's via the modem using ECS. (Use the internet, much faster, and better tracking.) - you can open up hardware incidents over the internet. But for some silly reason you cannot check on hardware phone incidents over the internet, unlike software.
Rob Berendt -- "They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." Benjamin Franklin
Jay Maynard <jmaynard@xxxxxxxxxxx> Sent by: midrange-l-bounces@xxxxxxxxxxxx 09/03/2003 10:16 AM Please respond to Midrange Systems Technical Discussion
To: midrange-l@xxxxxxxxxxxx cc: Fax to: Subject: Basic Support Line info?
I just renewed the software subscription on my model 170, and, since there was no other option, signed up for support as well. Will I be getting some documentation on how to use the support services? (I'm an ex-MVS sysprog, so if it works like that did, then I should be all set plus or minus little details like the phone number to call and such.) _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/midrange-l or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l.
_______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/midrange-l or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l.
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