Re: Basic Support Line info?

Rob,
 That is Prime shift only correct?

There may be some information here:
http://www-912.ibm.com/

But basically you get:
- telephone support
- ability to check on your phone incidents over the web.  And you can
respond and create new ones that way
- ability to order ptf's over phone
- ability to order ptf's via the internet
- ability to order ptf's via the modem using ECS.  (Use the internet, much
faster, and better tracking.)
- you can open up hardware incidents over the internet.  But for some
silly reason you cannot check on hardware phone incidents over the
internet, unlike software.

Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin

Jay Maynard <jmaynard@xxxxxxxxxxx>
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09/03/2003 10:16 AM
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        Subject:        Basic Support Line info?

I just renewed the software subscription on my model 170, and, since there
was no other option, signed up for support as well. Will I be getting some
documentation on how to use the support services? (I'm an ex-MVS sysprog,
so
if it works like that did, then I should be all set plus or minus little
details like the phone number to call and such.)
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