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  3. April 2003

tech support contract

They new deal from IBM is to bundle a tech support contract with software
subscription.  It turns out that the standard tech support contract is only
9-5 M-F and 24/7 is by quote only.  Who does upgrades 9-5 M-F?  What's the
point of offering that as support?  Anyone know the price difference between




Jerome Draper, Trilobyte Software Systems, since 1976
Network and Connectivity Specialist -- Mac's, LAN's, PC's, and iSeries
Representing Synapse, Nlynx, Netopia, CLI, HiT, and others .....
(415) 457-3431 - (415) 258-1658fax - http://www.trilosoft.com

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