Re: Customer problems

[rob@xxxxxxxxx]

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We've not called our local branch in God knows when.  And they're only a
half hour away.  I guess it's a parts depot and a place for the CE's to
hang out in between calls.

I've got this yellowed out sheet of paper hanging on my walls.  I suspect
it was for internal use only but it lists the personnel there along with
columns for voice number, data number, internal number and profs id.  It
looks like all but 3 of them were telecommuting.

Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin




Jan Megannon <jmegannon@intekom.co.za>
Sent by: midrange-l-admin@midrange.com
04/05/2002 03:03 PM
Please respond to midrange-l


        To:     midrange-l@midrange.com
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        Subject:        Re: Customer problems


Anne Lucas wrote:

> The iSeries Customer Satisfaction team in Rochester worked with me to
> create a "hot line" just for the iSeries Nation community.    This is
not
> for technical support problems, but for issues such as those I read
about
> yesterday  and today where you can't get someone to help with pricing,
> upgrades, sales,   you want to buy, no one will take your money, etc.!!
>

Anne,

This is brilliant! Please just answer one question for me: If I need to go
through you people, what value is the local chapter of IBM adding to the
machines we buy/sell?

Cheers.

Jan Megannon.

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