Re: Just a simple service call . . .

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IBM & invalid serial numbers?!?!?!?  Oh, the horror!



After spending approximately two months trying to get two of our 400s switched 
from the 10-xxxxx numbers IBM had to the actual 26-xxxxx numbers, therapy has 
removed the nightmare from my cognitive memory (?)



IIRC, Larry Bolhuis helped to push a few buttons on that one.



- Dan Bale


--- Jeff Crosby <jlcrosby@dilgardfoods.com> wrote:
> "Barry L. Kline" wrote:
>
> > I assume that if IBM gives you a follow-up
> satisfaction survey call
> > regarding this incident that you'll take the time
> to properly lambast
> > this woman? I hope you have the charmer's name!
>
> I have her name and phone number.
>
> The CE was here and did a complete clean of the
> drive. It's now working
> good as new.
>
> Here's what he thinks happened: The S/N discrepancy
> is a number of 1,
> i.e. it's actually xxxx8 and the System
> Configuration List that IBM used
> to set up Service Suite lists it as xxxx7. This
> 3570 is a dual drive
> and he thinks one drive (within the hardware now) is
> considered xxxx8
> and the other drive is considered xxxx7. To IBM
> it's one drive however
> and for some reason the xxxx7 got on the System
> Configuration List. He
> doesn't know why it was even entered, but since that
> printout is from
> our old CISC system removed last January, it's
> impossible to find out.
>
> He's going to straighten the S/N out within IBM.
>
> --
> -Jeff
>
> New email address: jlcrosby@dilgardfoods.com




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