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I order cum's thru ECS all the time for V4R4, the latest cum ptf is SF99440 (C1072440) hipers is SF99095 jim ----- Original Message ----- From: "Gary Kuznitz" <docfxit@theoffice.la> To: <MIDRANGE-L@midrange.com> Sent: Thursday, August 02, 2001 3:31 AM Subject: How does a person Obtain PTF's > { SEQ CHAPTER \h \r 1}I seem to be experiencing problems obtaining a CUM and other single PTF's. > If anyone knows the current policy I would be most grateful if you could share > your ideas. My client has an AS/400 150 running V4R4 with no Monthly > Support Line Contract. My understanding of the options to obtain PTF's are: > > If the site has a Monthly Support Line Contract a person can call in any and all > PTF requirements. > > > IBM will not sell a Monthly Support Line Contract to anyone with a model > 150. > > > If the site has a Hardware Contract a person can order PTF's through ECS if > the PTF's are less than the maximum size allowed to download. A person > can't order a CUM through ECS. > > > Thiscompany does have a Hardware Contract. If it wasn't a CUM and > Hypers this might be an option if the PTF's are small enough. > > > If the site has a PC connected to the internet and a LAN with a second PC > connected to a LAN and the AS/400 and they have a Monthly Support Line > Contract they can download PTF's off the internet if they are under the > maximum size allowed to download through this service. > > > Thiscompany has a PC connected to a DSL line and it is also connected (with > a second Ethernet card in the same machine) to a LAN. The AS/400 is also > on the same LAN and can communicate to the internet through the PC. My > understanding is this is not an acceptable connection for IBM's software > constraints. This company also does not have a Monthly Support Line > Contract. > > It says at: > http://www.as400service.ibm.com/supporthome.nsf/document/10000069 > that the service is free and all you have to do is register. When > you try to register they require a Monthly Support Line > Contract. > > If the site is running an OS/400 version that is an "Eligible Release" a person > can order a PTF through the FAX. > > > WhenI tried FAX'ing in an order on 7/9/01 like I have always done in the > past, they had no response. I FAX'ed in the order the second time on > 7/21/01 and 3 days later they replied with a fax saying: > > EFFECTIVE MAY 31ST 2001, VERSION 440 IS NO LONGER > SUPPORTED FOR DEFECT RELATED QUESTIONS. NON-DEFECT > QUESTIONS WILL BE WORKED WITH A SUPPORT LINE > CONTRACT. > > PLEASE CONTACT THE NATIONAL SALES CENTER AT 888-426- > 4343, OPTION 3. OUR ENTITLEMENT SPECIALISTS CAN EXPLAIN > A VARIETY OF FEE-BASED SERVICES WE OFFER. YOU MAY > ALSO VISIT THE AS/400 WEBSITE AT WWW.AS400SERVICE. > IBM.COM FOR TECHNICAL INFORMATION, THE LATEST > SOFTWARE UPDATES AND PTFS. > > > I called the phone number. I was told I need to talk to my salesman about my > options. I called my IBM salesman and I had to teach him what a PTF was. I > talked to a manager at the above phone number and she said all I need to do > is put on the fax that I am upgrading and I will get the faxes. I did that and 3 > days later I received the same fax again. > > I don't have a defect related question. I don't have a non-defect question > either. When I follow the instructions and go to > WWW.AS400SERVICE.IBM.COM my only option available to me is to fax > in a request. > > > On this page: > http://www.as400service.ibm.com/supporthome.nsf/document/10000069 > It says "For information regarding eligible Releases, see: OS/400 Release > Support" > at: > http://www.as400service.ibm.com/supporthome.nsf/document/17623433 > It doesn't say what is eligible for obtaining PTF's. It does > have a table with the "Indicated date the target release is being > or was withdrawn from marketing" And it does say V4R4 was > withdrawn from marketing 5/31/01. It also says "IBM is > making extended defect support available for V4R4 OS/400 > and selected products through November 30, 2001 via special > bid." It also says in order to get the extended defect support > you must "Purchase a Support Line contract". > > > Of course you know if you have a 150 IBM won't let you Purchase a Support > Line contract. > And of course this company is not looking for "Defect Support". They are > only looking for PTF's. > > > If you need over 20 PTF's and you have multiple AS/400's you can email > your order in. > > Sincethis company has only one AS/400 they won't accept an order for > PTF's via email. > > > If you upgrade to the latest release of OS/400 and you have a 150 IBM > allows you to obtain PTF's via FAX. > > Thiscompany can't justify upgrading to V5R1 money wise. And I've heard > V5R1 is buggy. V4R4 is very stable for them. > > Once-Upon-A-Time a person could order as many PTF's as they wanted > through ECS and it would show up in one or two days. Now even if you have > an eligible release and FAX in your order it could take from one to many > weeks to get it. So what's a person to do? > > Gary Kuznitz > > PS: Sorry for the long post. > +--- > | This is the Midrange System Mailing List! > | To submit a new message, send your mail to MIDRANGE-L@midrange.com. > | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com. > | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. > | Questions should be directed to the list owner/operator: david@midrange.com > +--- +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: david@midrange.com +---
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