× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.



Sounds like the vendor of our product. If possible, find another vendor.
Business model seems to be just like ours. Sell the product and then charge
to fix their bugs. I love it.

-----Original Message-----
From: Debbie Panco [mailto:dpanco43@ix.netcom.com]
Sent: Monday, November 29, 1999 10:18 AM
To: MIDRANGE
Subject: Software Vendors


I have a question that has been plaguing me.  Say you have a software vendor
who sells
you a package and you have so many days to test the software that you
received.  During
your test period you find some problems, bring it to the vendor's attention
and they
get you the fixes.  Now, say that the test period has expired and during
some further
testing, you come across some other problem that was obviously resident in
the original
code. You bring it to your attention, but they now tell you that if you want
the problem
fixed, you will have to pay them to fix it because time spent now comes
under consulting
fees which are billable to you.  Now, this may be the way it is per the
contract and it
may be all legal and such.  But, from an ethical point of view, I have a
problem with this.
My thought is that regardless of how much time goes by, a vendor should be
financially
responsible for correcting programming or other technical problems that are
found within
their product.  I feel that their position should be: "Thanks, for finding
that error for us
and we will get right on coming up with a fix for it.".  But the attitudes
that we have
come across seem to be, "Well, you bought it as is and if you want it fixed
you will have to
pay us our current consulting fees to fix it.".  Is it just me or does
anyone else see
anything wrong with this logic?  Am I outdated in my thinking?

+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator:
david@midrange.com
+---
+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---

As an Amazon Associate we earn from qualifying purchases.

This thread ...


Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.