Thank you all for your input.
The fact is that the email we've got from Infor in October last year was
clearly stating...
...You will continue to be fully supported on your other Infor products;
however, because there will be no planned bug fixes or service pack
releases, Infor will only be able to provide answers to your questions
and provide advice to help work around any software issues that may be
encountered. Renewing your maintenance agreement for the coming year
will allow you to receive the 2009 service pack release. Infor is
currently offering telephone support in an effort to assist you with any
planned transition to another product. In that respect, please consider
the information below regarding a related Infor product offering.
So why are we forced now to buy a new product, spent big bucks on
implememtaion and licenses, since basically all we need is an answer to
question or an advice kind of support?
We are stil in release 5.5 and we are not getting fixes for INFOR
modules as well - but the support with ongoing issues has not been a
problem. I would assume that would be the same with FRx. If INFOR choose
to stop that - there will be another step forward to swithing for a new
sofware solution fro our company.
Thank you and Regards,
Jane Ioffe
847-295-4593
-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Kevin Fox
Sent: Monday, September 14, 2009 12:14 PM
To: 'MAPICS ERP System Discussion'
Subject: Re: [MAPICS-L] FR-x support
Jane
Microsoft dropped support AND development of FRx last year. It was
immediate and complete when they announced it.
As a result, INFOR was forced to announce discontinuance. However,
depending upon the release level you are at, you can get online support
at
infor365.com. Bug fixes were terminated by Microsoft as they were the
developer.
Understand that your maintenance agreement with INFOR is only good for
current release and 1 back level release. Currently this is R7.7 and
R7.8.
INFOR has released three different options to replace FRx.
INFOR Performance Management (PM) Business Edition
Included are Planning & Budgeting, Financial and Ad-hoc, Production
Reporting with a 25 user limit plus some other minor scope restrictions.
This is supplemented by INFOR PM Business Edition FR which provides read
only financial and ad-hoc reporting.
Finally there is INFOR PM 10. This is the full version which includes a
number of separate sub-applications that you pick and choose depending
upon
need. (planning and budgeting, financial consolidation, forecasting,
strategic management, financial reporting, ad-hoc reporting and business
modeling.) It is a large undertaking, but the potential returns are
quite
substantial, assuming, naturally, that your underlying business
processes
are working.
In addition, there are some 3rd part applications such as Global
Software's
Spread Sheet Server. Just understand that INFOR is offering substantial
incentives to existing customers to "keep them in the family". So I'd
encourage you to check out the best deal you can get from INFOR (if your
affiliate is unhelpful, get to INFOR directly.)
Kevin Fox
-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx]
On Behalf Of Ioffe, Jane [BUL/LAK]
Sent: Monday, September 14, 2009 8:58 AM
To: MAPICS ERP System Discussion
Subject: [MAPICS-L] FR-x support
Hello group,
I was wondering if anybody is using FR-x for their financial reports and
if you're able to obtain INFOR support on that product?
We are in the midst of renewing our license keys and our Account rep at
INFOR claims now that the support is dropped not just by Microsoft but
by Infor itself and they are talking about some kind of replacement
product...
We've always been able to get support from INFOR for our FR-x issues
(at least until a month ago) - and this is something new for us!
Any clarification would be greatly appreciated!
Thank you and Regards,
Jane Ioffe
847-295-4593
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