I've had some incidents closed before I was satisfied also, lately.
However, I was able to reopen the call (I use the web 99.99999% of the
time, I love e:Info!), and get the additional response needed. But I have
noticed a difference occasionally. That being said, I should also say
that I was very pleased that they kept as many top notch people as they
did. I can't really complain at all. Although that response does sort of
shock me. QUITE out of the norm! But, they do have new systems now, and
perhaps they are monitored on the apps serviced vs. the ALFs paid by
company. I could see that - I have something along those lines for our
dealer warranty system..... The person might be between the proverbial
rock-and-a-hard-place.
That's where a good affiliate can help! And this thread usually. Except
MPA isn't exactly a widely used app. I had it here and uninstalled it,
felt it wasn't worth the ALF, to be honest.
Dale Gindlesperger
IT Manager/Special Projects Leader
Fleetwood Folding Trailers, Inc.
258 Beacon Street
Somerset, PA 15501
Peter Vidal
<Peter_Vidal@pall
.com> To
Sent by: MAPICS ERP System Discussion
mapics-l-bounces@ <mapics-l@xxxxxxxxxxxx>
midrange.com cc
Subject
12/12/2007 03:28 Re: [MAPICS-L] MEASUREMENT MASTER
PM FILE (MSRMST)
Please respond to
MAPICS ERP System
Discussion
<mapics-l@midrang
e.com>
I replied and expressed how poor customer service was during the
development of this incident, and guessed what...
The incident is already closed!
Peter Vidal
MAPICS IT Technical Support Team / SR System Analyst
10540 Ridge Rd., Ste 203, New Port Richey, FL 34654-5111
Tel:727-849-9999, x2414 Fax:727-815-3120
http://www.pall.com
"I not only use all the brains that I have, but all that I can borrow."
Woodrow Wilson (1856-1924)
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