subject: pick release ver 6.1 release 02 poor response time

Hi Esra,

There can be a huge number of reasons for slow performance in a specific
program. Normally if you have a support contract with Infor, we would
ask you to call in a support incident. The support team would start by
asking a series of questions to better understand the exact nature of
the performance problem, and most likely would ask you to create a DBMON
file for us to analyze the SQL optimization, since your release uses SQL
to access the database.

The problem could be due to a missing IBM PTF, requirement for a
different logical file to improve the SQL optimization, file corruption,
duplicate records, machine configuration with regards to SQL, system
configuration, or even a change to the way that BPCS has been
configured, etc..

It is not good to just 'shoot in the dark' on performance issues, trying
'this and that' to 'hope you fix it' as you can spend a lot of time
and/or money for no benefit. It is best to get a professional analysis
done to determine the true root cause of the problem (down to the single
SQL statement if necessary), and then take proper corrective action
based on that performance analysis.

If you do not have a support contract with Infor, you can also contract
an Infor consultant to come onsite to analyze the problem for you.

Thank you,

Genyphyr Novak | Senior Architect, ERP LX Architecture | Infor |
genyphyr.novak@xxxxxxxxx


subject: [BPCS-L] pick release ver 6.1 release 02 poor response time

Hi,

I using BPCS ver 6.1 release 02, could you please help me why our
pick release have poor response time? for example to processing 60order
needs more than 2 hours....

Please help me to solved this problem....

Thanks

Esra.M