Re: Customer Order Problems with BPCS 6.0.02 (MM)

Are users submitting to batch? If so, your QBATCH must be single threaded. If 
not, various errors occur due to the way COM uses work files. That may be 
part of the problem. 

In a message dated 4/27/99 10:36:24 AM Central Daylight Time, 
certz@americanmetalproducts.com writes:

>      Hello I am Chris Ertz. I am a new user to Midrange Dot Com, but I have
>  been working with the AS/400 since 1988 and with the System/38 before that
>  and the System/34 before that.
>  
>       I have been working with BPCS since August 14, 1995 when I became an
>  employee of American Metal Products. At the time we were on BPCS 3.1.1.
>  Heavily modified and a mess. Now we are live on BPCS 6.0.02 Mixed Mode
>  cumulative PTF January 1998 and with individual PTF?s applied on both the
>  Client and the Server with almost no modifications by in house programmers
>  or consultants.
>  
>        I have been spoiled by another packages help line. I have not found
>  the same level of support from SSA. They seem not to be able to re-produce
>  my problems. I am glad I was told about this Forum. I hope someone can give
>  me some in site to some problems that I have been experiencing with BPCS
>  6.0.02.
>  
>       One of my problems with the mixed mode version of the client order
>  entry is when an order is deleted; (An Entity has been deleted by doing a
>  File and a delete). The problem does not occur when only one user is in the
>  client order processing. It takes several users in the client order entry
>  (supply chain) to cause this problem. The problem is that the ECH order
>  header is physically gone and the ECL orders lines are still in the files
>  in a soft deleted status. It does not seem like much of a problem since the
>  objective was to delete the order, but this problem has side effects. When
>  this problem occurs it also messes up other orders total order discounts,
>  and open order amounts (oh what a mess).
>  
>       I have created Journals over the ECH, ECL, ECS, and RCM to track the
>  problem. I have discovered that the ECH record is not deleted but the order
>  number has been changed to a later order number that someone else has
>  entered. This has caused problems with another order.
>  
>       To stop this problem I have asked Customer service to get all of the
>  way out of the client after deleting an order. So far it appears to have
>  worked.
>  
>       Any Response would be greatly appreciated. Any known PTF?s will also
>  be greatly appreciated.

+---
| This is the BPCS Users Mailing List!
| To submit a new message, send your mail to BPCS-L@midrange.com.
| To subscribe to this list send email to BPCS-L-SUB@midrange.com.
| To unsubscribe from this list send email to BPCS-L-UNSUB@midrange.com.
| Questions should be directed to the list owner: dasmussen@aol.com
+---