Re: CRM on Demand

[Nathan Andelin <nandelin@xxxxxxxxx>]

> I converse with clients in Outlook all day long, why
> shouldn't my CRM/ERP/whatever live in Outlook with me?
> Plus the offline capabilities are a nice bonus.

I understand the point.  Until recently, my wife ran her business with Outlook, Word, Excel, and Power Point.  She uses a 4 GB flash drive to backup Outlook's .pst file.  And that's after purging a lot of content.

Although she was closely tied to Outlook, she was frustrated by it.  Content search was confusing, and limited, from her perspective.  She doesn't have a technical background, and I don't use it, myself.

However she just accepted a job in a newly elected U.S. Congressional office, where she'll be part of a team responsible for constituent services.  So the casework changes from a single-user perspective to a team.  It will be interesting to find out what kind of systems they will be using for collaboration.

> From my limited acquaintance, I view Outlook as a single-user application.  It's hard for me to envision it as a client in a multi-user setting.

Nathan.