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the support from the development team is very, very good, as is always the
case with IBM development.

You have direct access to the authors! Most will NEVER get that unless they
find a bug and are on the phone with IBM for 6+ hours trying to recreate it
(describes my experiences with IBM's Apache developers in Mexico). What IBM
(i.e. John Sayles) is doing now is not sustainable which is why they are
doing things like EGL Cafe. And EGL Cafe is very similar in nature to open
source mediums of support.

Aaron Bartell
http://mowyourlawn.com

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