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Yeah, the Support Portal is like a hot potato, when I land there my first
goal is to get the heck off of it. I have links to PMR reporting stored
in my favorites.

I could go on about my disdain for portals but who needs that? Try to
find direct links to PMR reporting and put those in your favorites.
I always have at least 4-5 open pmr's. I much prefer opening a pmr
initially via the web than the phone. I can type up my own description
and paste in joblogs and whatnot. On the phone they only enter every 3rd
word (if you're lucky).


Rob Berendt

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