Re: Opening a PMR for CL - RDi 9.1 the site shows me as "Unentitled"

Thanks for that info Michael.

My profile still had the customer number from a previous employer
associated to it. I finally got IBM to remove the old and add my current
customer number(s). I now have an active PMR for RDi 9.1.

Jim Essinger
Western Power Sports
Boise Idaho


On Thu, Jun 5, 2014 at 12:43 PM, <MichaelQuigley@xxxxxxxxxx> wrote:

Jim,

I don't know if you got this handled yet. Your situation may be different,
but the customer number for RDi is often different than the number used
for IBM i (formerly known as OS/400) PMRs--at least it is for us. This is
because our BP ordered RDi via PPA. When I go to the page to enter a
Service Request, our RDi customer number isn't even shown.

The first time I entered a PMR, it went through some special handling to
find our support agreement. Then someone at IBM behind the scenes
associated RDi with the correct customer number. So now when I open a PMR,
the PMR shows our RDi customer number--even tho I cannot initiate the PMR
with that customer number. If your case is similar, try entering the PMR.
Someone from IBM should contact you to when they try to find support
entitlement. I would then ask them if they can configure your IBM profile
for entitlement with the proper customer number.

I asked to have the customer number added to my profile. I've never found
it added, but PMRs for RDi work. If I click the link on the left of the
"Service requests home" page for Support registrations, I can still see
our RDI customer number after our two other customer numbers. The status
for it says "Pending upgrade approval."

Hope this helps,
Michael

"WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxx> wrote on 06/05/2014 11:01:04 AM:

----- Message from Kurt Anderson <Kurt.Anderson@xxxxxxxxxxxx> on
Wed, 4 Jun 2014 18:13:20 +0000 -----

To:

"Rational Developer for IBM i / Websphere Development Studio Client
for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>

Subject:

Re: [WDSCI-L] Opening a PMR for CL - RDi 9.1 the site shows me as

"Unentitled"

If you have a license for 9.1, you're entitle to support. You may
have to talk to your BP. I know when we switched our RDI license
from ESS to PA, there was a headache involved with getting the right
entitlement setup on the service request site.

Kurt Anderson
Sr. Programmer/Analyst - Application Development, Service Delivery

Platform

-----Original Message-----
From: WDSCI-L [mailto:wdsci-l-bounces@xxxxxxxxxxxx] On Behalf Of Jim

Essinger

Sent: Wednesday, June 04, 2014 11:23 AM
To: Websphere Development Studio Client for iSeries
Subject: [WDSCI-L] Opening a PMR for CL - RDi 9.1 the site shows me
as "Unentitled"

I am trying to open a PMR on RDi9.1 as the "Show Block Nesting" in a
CL program is unusably slow. When I right click on a line and select
Source > Show Block Nesting (or Ctl+Shift+o) the RDi 9.1 version
goes stops responding for a long wait time. Eventually it comes
back and shows me the block nesting. I went back to RDi 9.0 and it
does the same thing. When I went back another release to 8.5.1 the
response by RDp was very quick.

So when trying to open a PMR the New Service Request shows my IBM
profiles not being entitled for RDi9.1. How do I become entitled for
this? I used the same IBM profile for downloading PTFs and trial
installs of RDi.

How do I get entitled for those products on my IBM profile?

Jim Essinger
Western Power Sports
Boise Idaho

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