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If you have a customer number and software support, why not just cut the web stuff out and call 1-822-426-7378 (IBM support) and open the PMR the easy way?

Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects


On 7/12/2012 11:25 AM, Stuart Rowe wrote:
Eric

Finally got the verification email, put code into form, still cannot
contact support. My status is "pending approval". Perhaps next week, if I
remember, I will contact support.

Stu


On Thu, Jul 12, 2012 at 11:12 AM, Stuart Rowe<rowestu@xxxxxxxxx> wrote:

> Eric
>
> OK I finally dug up a "IBM Customer Number" that would work to get me
> registered -- still tyring to complete the awsome verification step (not
> getting the email).
>
> Stand by.
>
> Stu
>
>
>
> On Thu, Jul 12, 2012 at 11:03 AM, Stuart Rowe<rowestu@xxxxxxxxx> wrote:
>
>> Apparently not.
>>
>> I went to IBM Support Portal, clicked "Service Requests& PMRs", it says
>> I am not registered so apparently I cannot contact support.
>>
>> If I'm in the wrong place let me know.
>>
>> Stu
>>
>>
>>
>> On Thu, Jul 12, 2012 at 10:16 AM, Eric Simpson<esimpson@xxxxxxxxxx>wrote:
>>
>>>
>>> Stu,
>>>
>>> Can you contact support so that we can look into these issues?
>>>
>>> Thanks,
>>> Eric
>>>
>>> Eric Simpson
>>> Rational Developer for Power Systems Software
>>> IBM Software Group - IBM Toronto Lab
>>> Phone: 905-413-3226 (Internal: 313-3226)
>>> Email:esimpson@xxxxxxxxxx
>>>
>>>
>>>
>>> |------------>
>>> | From: |
>>> |------------>
>>>
>>> >---------------------------------------------------------------------------------------------------------------------------------------------|
>>> |Stuart Rowe<rowestu@xxxxxxxxx>
>>> |
>>>
>>> >---------------------------------------------------------------------------------------------------------------------------------------------|
>>> |------------>
>>> | To: |
>>> |------------>
>>>
>>> >---------------------------------------------------------------------------------------------------------------------------------------------|
>>> |"Rational Developer for IBM i / Websphere Development Studio Client
>>> for System i& iSeries"<wdsci-l@xxxxxxxxxxxx>
>>> |
>>>
>>> >---------------------------------------------------------------------------------------------------------------------------------------------|
>>> |------------>
>>> | Date: |
>>> |------------>
>>>
>>> >---------------------------------------------------------------------------------------------------------------------------------------------|
>>> |07/12/2012 09:58 AM
>>> |
>>>
>>> >---------------------------------------------------------------------------------------------------------------------------------------------|
>>> |------------>
>>> | Subject: |
>>> |------------>
>>>
>>> >---------------------------------------------------------------------------------------------------------------------------------------------|
>>> |[WDSCI-L] Outline view acting oddly on host
>>> |
>>>
>>> >---------------------------------------------------------------------------------------------------------------------------------------------|
>>> |------------>
>>> | Sent by: |
>>> |------------>
>>>
>>> >---------------------------------------------------------------------------------------------------------------------------------------------|
>>> |wdsci-l-bounces@xxxxxxxxxxxx
>>> |
>>>
>>> >---------------------------------------------------------------------------------------------------------------------------------------------|
>>>
>>>
>>>
>>>
>>>
>>> In trying out the "keep the outline updated" setting, my outline view
>>> acts
>>> like this:
>>>
>>> 1. Start with no members open, but outline view visible,
>>> and "Update outline as source changes" enabled.
>>> 2. Open member for which I have seen an outline before.
>>> 3. Outline view is empty, refresh button is disabled,
>>> menu option Source | Refresh Outline View is enabled (but does not
>>> work).
>>> 4. What the heck, close the outline view and open it again from the Show
>>> View menu.
>>> 5. Note the outline is still empty, but the refresh button is now
>>> available.
>>> 6. Push refresh, status line says "Refresh outline" with the progress bar
>>> cycling.
>>> 7. Wait till that finishes -- still no outline.
>>>
>>> I discovered that during this time of no outline, my QZRCSRVS job on the
>>> i
>>> peaks out
>>> at 90% cpu usage with this in the joblog:
>>>
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QVDEOBJL.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QVDEOBJL.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QVDEOBJL.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QVDEOBJL.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QVDEOBJL.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QVDEOBJL.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QVDEOBJL.
>>>
>>> they are all from an IBM program talking to itself.
>>> > From program . . . . . . . . . : QZRCSRVS
>>> From library . . . . . . . . : QSYS
>>> From module . . . . . . . . : QZRCRPC
>>> From procedure . . . . . . . : LogRpcMessage
>>> From statement . . . . . . . : 13
>>>
>>> To program . . . . . . . . . . : QZRCSRVS
>>> To library . . . . . . . . . : QSYS
>>> To module . . . . . . . . . : QZRCRPC
>>> To procedure . . . . . . . . : LogRpcMessage
>>> To statement . . . . . . . . : 13
>>>
>>> Certainly someone found those messages useful, but they're
>>> meaningless and useless to me (the end user).
>>>
>>> Eventually the outline will appear -- anywhere from 1 to 5 minutes later.
>>>
>>> Even after it appears, and I do not touch anything, the QZRCSRVS job on
>>> the
>>> i
>>> it still running 90% cpu for a couple minutes, then it quiets down.
>>>
>>> Right now I am not doing anything, have not touched that member for 10
>>> minutes,
>>> no other members open, and the QZRCSRVS job is running 90% still.
>>> I wonder what it's doing? Oh yeah, almost forgot:
>>>
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QVDEOBJL.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QDBRTVFD.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QUSRJOBI.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QSYRUSRI.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QUSRJOBI.
>>> Client request - run program QSYS/QWCRTVCA.
>>> Client request - run program QSYS/QSYRUSRI.
>>>
>>> The actual question:
>>>
>>> Is the outline NOT using cache data anymore? Sure does seem to hit
>>> the i more than I thought it would need to, and displays nothing
>>> while doing so.
>>>
>>> Stu
>>> --

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