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Rational support has been very good. I've had one or two issues and they've supplied hot fixes (one was for CSS issues in EGL, as I remember) and they worked just as needed until the next release addressed the issue.

Joe
Contacting IBM for support?

I don't mean to sound rude with that question. This list is not IBM
support - it's very cool that some of the Rational support team watch
this list, so I hope they'll give you the answer.

It makes me wonder - how easy is it to get to support for RDP? I don't
know a number, but I have never needed one. I suspect there's a place on
the website to initiate a support request.

The IBM i support has always felt pretty easy to work with - I hope it's
just as easy with Rational products like this.

Vern



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