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Brian
Calling support line has always ended up being a frustration for me -
therefore, I use the online method as much as possible, when dealing
with fairly normal support issues. No sitting around waiting for
someone to transfer a call, no misunderstanding about iSeries and
i-series (someone will get that), no being directed to PC software
because I used the word Websphere as in Development Studio Client.
Ah, that rant felt good - sorry to dump on you!
Seriously, putting the problem description into the web interface is
fantastic - takes a little time, yes - and then you just wait for an
email - comes quite quickly, in my experience. And if you need a
phone call, you can ask for them to call YOU.
Vern
At 12:53 PM 11/9/2007, you wrote:
Another option is to call support line.
1 800 IBM SERV (1 800 726 7378)
Have your customer number or machine serial number ready. :)
Regards,
BJ
On 11/8/07, Joe Pluta <joepluta@xxxxxxxxxxxxxxxxx> wrote:
>
> There's a FAQ for submitting a design change request, but how do you
> submit
> a problem report? I usually just complain here, but someone on the MC
> Press
> forums wants to do the "official" thing; how do you start the process?
>
> Joe
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