Re: IBM Rational Business Developer Extension (new EGL tooling)

Tom

I think I hear what you are saying. And we use the Software Access Catalog, so
none of this applies to us all the time. My perspective is definitely skewed -
or perhaps skewered!

And we usually lease through PartnerWorld, which also comes through Atlanta
somehow.

I wish things were easier with IBM, too. Some days it is amazing to me how hard
they make it to like them.

Good luck!
Vern
-------------- Original message --------------
From: qsrvbas@xxxxxxxxxxxx

Vernon Hamberg wrote:

10. Re: IBM Rational Business Developer Extension (new EGL
tooling) (Vernon Hamberg)

date: Fri, 18 May 2007 07:35:44 -0500

You really need to go to your business partner - the one who sold you
the iSeries and the software on it. The Rational sites at IBM have
very little relationship to how we get the development products - the
price of RBDE there have nothing to do with us in the iSeries world -
everything we do is based on licensed products - nothing at Rational
is based on licensed products.

Excellent advice, Vern, about going to your Business Partner.

Unless you don't have one, that is.

IBM sold me my 170 and also directly sold me my original Software
Subscription and Hardware Maintenance contracts -- both were 3 year
pre-pays. When they came due for renewal, I converted SS to SWMA, and
extended it (and HWMA) another three years. Again, directly through my
IBM rep (apparently in Atlanta).

However, the extensions were incredibly difficult, taking months even to
get to the point of getting the proper items listed. And getting a
determination on how to get the payments to IBM...?

It all got settled satisfactorily, i.e., in terms of what was covered
and in getting payment handled. But much of that was simply to get
prepared for the next step -- adding a new entitlement to the SWMA
contract. The entitlement is sitting there against my customer number,
but no one at IBM seems to have any idea what to do with it. If I can't
get it under SWMA, it's practically useless to have an "entitlement".

So, your advice to go to a BP is as good as advice gets. Wish I could do
that.

I called IBM about it and was told how to determine the appropriate BP.
You contact a particular group in IBM, send your customer number and
general account info, and that group sends back contact info for the BP
you should be working with in your region.

If anything ever comes back out of that particular IBM black hole, maybe
I'll have a BP. It can't be worse than dealing with IBM.

I don't understand why they sold everything to me directly in the first
place if they had no transition plan for customers.

Sigh.

Tom Liotta

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