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  2. WDSCI-L
  3. September 2006

Re: A killer...

Joe,

800-IBM-SERV is how I get there, by voice.  However I normally create my 
pmr's via the web.  Really tired of phone operator flunkies only entering 
in every third word.  And, by golly, if I get a typo (CPF1234 vs CPF1324) 
I want it to be my own fault.  After entering the PMR, then I call in via 
the 800# and ask for an update on an existing pmr.  That's often quicker 
than waiting for the call back.  For some reason people tend to answer the 
phone before replying to email.  Only rarely do I then get a "how may I 
help you?"  Of which I normally reply one of 2 ways:  "Let me read the PMR 
for you" or "Resolve this issue".
https://www14.software.ibm.com/webapp/set2/ssr/slprob

Rob Berendt

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