RE: help won't load

I must apologize for venting I guess.  I'm just frustrated enough with IBM 
after dealing with them unsuccessfully for a few years now.  Everything 
from changes in the OS causing BarCode's to print incorrectly and having 
to prove it to them that it was a bug in their stuff and not mine (worked 
on one release, new release no work, pretty simple I thought) to a few 
months back trying to order WDSc and getting a Client Access refresh. When 
I phoned IBM support they didn't even know what Websphere Development 
Studio Client was until I talked to about 5 different people.  It was 
really frustrating so I guess when I see a problem using IBM's help I 
guess I overreacted.  Most of my help for WDSc has come from this list 
though to be honest.  But looking at it now, you are right, the help 
system using Explorer is neat and I guess the pop-up blocker is to blame.

Ron Power
Programmer
Information Services
City Of St. John's, NL
P.O. Box 908
St. John's, NL
A1C 5M2
Tel: 709-576-8132
Email: rpower@xxxxxxxxxx
Website: http://www.stjohns.ca/
___________________________________________________________________________
Success is going from failure to failure without a loss of enthusiasm. - 
Sir Winston Churchill




"DeLong, Eric" <EDeLong@xxxxxxxxxxxxxxx> 
Sent by: wdsci-l-bounces@xxxxxxxxxxxx
08/09/2004 11:11 AM
Please respond to
Websphere Development Studio Client for iSeries <wdsci-l@xxxxxxxxxxxx>


To
"'Websphere Development Studio Client for iSeries'" <wdsci-l@xxxxxxxxxxxx>
cc

Subject
RE: [WDSCI-L] help won't load






Ron, I don't see this as IBM's problem...  This is just the way pop-up
blockers work.  Any attempt to open a new browser window while another
browser session is running will get blocked.  Most popup blockers will 
allow
you to override this behavior for specified sites or addresses, or a key 
to
press when launching a window that you want to open....  What is not 
stupid
is IBM's use of a web interface for help delivery.  It offers rich content
in a format that is usable from a variety of platforms.  IBM really has
gotten better with the Information Center over the last few releases.....
JMO.

Eric DeLong
Sally Beauty Company
MIS-Project Manager (BSG)
940-898-7863 or ext. 1863



-----Original Message-----
From: RPower@xxxxxxxxxx [mailto:RPower@xxxxxxxxxx]
Sent: Wednesday, September 08, 2004 7:00 AM
To: Websphere Development Studio Client for iSeries
Subject: Re: [WDSCI-L] help won't load


No offense to IBM, but that's stupid.  In today's world of spam and pop up 

windows, to provide the help window in a form that a blocker would see it 
as a pop up and then block it doesn't show much forethought from IBM does 
it?  Then again, we could never accuse Big Blue of providing "good" help 
documentation without some troubles huh?  Ironic isn't it?  IBM's greatest 

source of help is it's users to each other.

Ron Power
Programmer
Information Services
City Of St. John's, NL
P.O. Box 908
St. John's, NL
A1C 5M2
Tel: 709-576-8132
Email: rpower@xxxxxxxxxx
Website: http://www.stjohns.ca/
___________________________________________________________________________
Success is going from failure to failure without a loss of enthusiasm. - 
Sir Winston Churchill




Bill Layman <blayman@xxxxxxxxxxxxxxx> 
Sent by: wdsci-l-bounces@xxxxxxxxxxxx
08/09/2004 09:20 AM
Please respond to
Websphere Development Studio Client for iSeries <wdsci-l@xxxxxxxxxxxx>


To
Websphere Development Studio Client for iSeries <wdsci-l@xxxxxxxxxxxx>
cc

Subject
Re: [WDSCI-L] help won't load






Yes,
    The help system runs in a browser window, so if you have a pop-up 
blocker running it will not start.

Sean Porterfield wrote:

> Bill Layman wrote:
>
>> Do you have a pop-up blocker running?
>
>
> Only internal to Mozilla Firefox, nothing that should affect other 
> programs.
>
> Are you saying the help system is a web browser connecting to a server 
> (locally)?
>
>
> R.Joseph@xxxxxxxxxxxxxx wrote:
>
>> On the Window ->Preferences -> Help -> Help Server tab, you need to 
>> specify
>> either the pc name or the ip address. Leave the port as 0.
>
>
> Interesting.  I tried 127.0.0.1 then the current IP address (shutting 
> down the program each time since it said it wouldn't take affect until 
> the help server was restarted.)
>
> I then tried changing the setting to use the default web browser.  I 
> got a Firefox window that displayed some help info and a popup error 
> message:
> http://127.0.0.1:3980/help/index.jsp
> Windows cannot find 'http://127.0.0.1:3980/help/index.jsp'. Make sure 
> you typed the name correctly, and then try again. To search for a 
> file, click the Start button, and then click Search.
>
> After I clicked OK I got another popup error:
> Help Error
> Your system has no program registered for file 
> http://127.0.0.1:3980/help/index.jsp.  Change the file association or 
> choose a different help web browser in the preferences.
>
> Other than that, so far the help is browsable!
>
> It must be something flaky on my "Embedded Internet Explorer Adapter"
>
> Thanks for everyone's help!  This has been frustrating me for a really 
> long time.
>
> (I do get the popup errors every time I hit help, but at least the 
> help displays after the error messages.)
> _______________________________________________
> This is the Websphere Development Studio Client for iSeries  (WDSCI-L) 
> mailing list
> To post a message email: WDSCI-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
> or email: WDSCI-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/wdsci-l.
>

-- 
Bill Layman
Thos. Somerville Co.
301-430-2968

_______________________________________________
This is the Websphere Development Studio Client for iSeries  (WDSCI-L) 
mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
or email: WDSCI-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/wdsci-l.



This e-mail communication and accompanying documents is intended only for
the individual or entity to which it is addressed and may contain
information that is confidential, privileged or exempt from disclosure 
under
applicable law.  Any use of this information by individuals or entities
other than the intended recipient is strictly prohibited.  If you have
received this in error, please notify the sender and delete all the copies
(electronic or otherwise) immediately.
_______________________________________________
This is the Websphere Development Studio Client for iSeries  (WDSCI-L)
mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
or email: WDSCI-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/wdsci-l.

_______________________________________________
This is the Websphere Development Studio Client for iSeries  (WDSCI-L) 
mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
or email: WDSCI-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/wdsci-l.



This e-mail communication and accompanying documents is intended only for the 
individual or entity to which it is addressed and may contain information that 
is confidential, privileged or exempt from disclosure under applicable law.  
Any use of this information by individuals or entities other than the intended 
recipient is strictly prohibited.  If you have received this in error, please 
notify the sender and delete all the copies (electronic or otherwise) 
immediately.