RE: A/R customer balance

Common problem in System 21 Accounts Receivable and Accounts Payable.

Assuming there's only a few accounts involved, the easiest option is a DFU
on the balances file.
SLP06 - Base Balances
SLP07 - Prime Balances

Also check total balance due on SLP10 (Base Period Balances) and SLP11
(Prime Period Balances)

Of course, you must check first that the transaction balances are correct,
but they usually are.

-----Original Message-----
From: system21-bounces@xxxxxxxxxxxx
[mailto:system21-bounces@xxxxxxxxxxxx]On Behalf Of
GManoovaloo@xxxxxxxxxxxxx
Sent: 16 July 2003 07:24
To: jbausers-l@xxxxxxxxxxxx
Subject: [SYSTEM21] A/R customer balance






We have the following situation : some customer accounts ( A/R ) show
discrepancies between outstanding trans. amount andf balance upon enquiry (
3/ARE , F13 ) .
Below is an example :

 SL202                 XX - ......................................     User
JBAMGR     14/07/03
15:17:08
 Customer Enquiry...Item Details - Open Items for All Periods (Prime)
 Account . . ? CAS00104       XXXXXXXXXXXX
 Currency. . ? MUR      Rs.
 Period. . . : 0000
 Position to :             Total           2583.20- Revalued
2583.20-
 X T Type/Ref.    Doc           Original       Outstanding  P  Perd  Due
Cur
     IN F482857  120703          1280.00           1280.00     0307 170703
MUR
1=Full details 5=All transactions 6=Creation event details  8=Text
F3=Exit       F4=Prompt       F12=Previous       F14=All items    F24=More
Keys

There is no  Incomplete session nor any duplicate allocatiion for the
company . We have also rebuilt  balances for the company ( 11/ARU ) without
any improvement .
Thank you for any suggestion .

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