JBA ML - User Survey

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> Hey guys,
>
> Its been a while since we had a survey regarding Geac and its service. I'm
> wondering how people are feeling about Geac and have put together a few
> questions that would be useful for us to discuss.
>
> Paul
>
> psteep@yorkton.com
>
> SYSTEM 21 SURVEY
> COMPANY PROFILE:
> 1. What is the approximate size of your companies revenues (US$)? $0-50M;
> $50-250M; $250-500M; $500M-$1B; $1B+?
>
> 2. What are the approximate number of employees in your organisation?
> 0-50; 50-200; 200-500; 500-1,000; 1,000+
>
> 3. What industry category best describes your firm? Apparel & Textiles;
> Automotive; Beverages; Education; Financial Services; Government Public
> Sector; Healthcare; Manufacturing; Retail
>
> 4. What country is your headoffice located in?
>
> SYSTEM PROFILE
> 5. What module(s) does your firm have installed?
> General Ledger; Accounts Receivable; Accounts Payable; Customer
> Relationship Management; Human Resources; Manufacturing; Logistics
>
> 6. What version of the System/21 system do you have installed?
>
> 7. How many licensed users do you have on the system within each module or
> overall ?
>
> 8. How many active users (defined as user accounts accessed in the past 6
> months) do you have on the system?
>
> MAINTENANCE
> 9. Does your firm currently subscribe to a maintenance contract with any
> of the following: Geac; Third Party Provider; No Maintenance Contract in
> Place
>
> 10. Did you renew your maintenance contract with Geac this year? Yes; No
>
> If no, what was the reason for discontinuing the maintenance? Cost
> Increase; Transitioned off the System; IT Budget Cutbacks; Other
>
> 11. What areas of maintenance support and service would you like to see
> improve the most? Telephone; Answerlink; Contact Via Account
> Representative
>
> FUTURE PLANS
> 12. What areas of your S/21 application do you plan to enhance over the
> next year: Customer Relationship Management; Supply Chain Management;
> Other
>
> 13. Following the changes to Geac over the past six months has the level
> of contact from your account representative: Increased or Decreased?
>
> 14. Do you have a plan in place to replace this software?
>
> If yes, what is the timeframe 1 year, 2 years, 3 years, 5 years, 5 years+
>
> 15. If there is anything else you should want to mention about Geac, or
> System 21 that was not covered in the aforementioned questions, please
> feel free to express your opinions here.
>
> Thank you for your time in participating.
>
> Paul Steep
> (416) 864-3655
> psteep@yorkton.com
>