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midrange.com
Randy:
We are currently running v 352B. We installed Service Pack 3 on September
8, 2000. It came with source. All other service packs we applied we
always received source. There is a Service Pack 3 for MXP which we only
received the objects. That's when I found out they weren't allowing us
source anymore. Never got any announcement from GEAC or JBA until then!
When we purchased in 1998, our sales rep was Eric Sander and he told us we
would always receive source. It is not stated in our contract. Fact is we
always received source, based business decisions on having source. Sent a
letter to Harry Debes and he stated back to me that JBA had a practice of
always providing source. I feel we should continue to receive source based
on the fact we always received it for the applications we originally
purchased and were promised it. We also paid maintenance fees through 2003.
I am trying to work with our new account rep on this and I get various
stories that I should be entitled to continue to receive source at least
for the apps I originally purchased to JBA screwed up and it was their
mistake and they have no intention at this time to rescind the decision.
Other days, I hear that GEAC is considering to rescind that decision.
Can't get a straight answer anywhere. I am looking for support from other
customers in the same boat I am.
Jackie Applegate
IS Manager
Randy_Smith@omron.c
om To: JBAUSERS-L@midrange.com
Sent by: cc:
owner-jbausers-l@mi Subject: RE: Source code
drange.com
10/26/00 07:06 PM
Please respond to
JBAUSERS-L
Charles,
What version did you purchase under, what version and service pack level
are you
on now?
In the contract did the language imply or state the right of source code
for all
future releases?
Having the "right" and obtaining may be different things.
Have you applied "Service Pack 3" or later PTF's over 3.5.2 and did they
contain
source code?
Regards,
Randy Smith
Jackie,
you wrote:
> I would like to know if there are any JBA customers out there who have
> fought GEAC's recent announcement of not providing source code. I would
> like to know if you got any resolution from GEAC.
We too were concerned when the announcement was made so we pulled out our
contact with JBA. It stated clearly our right to source code in a couple
of
places. We discussed this with our account rep. and project manager and
within a week had a resolution from GEAC that stated yes we were entitled
to
source code.
My suggestion to you is to do a similar activity, first check your
contracts
and then address it with Geac.
Charles Greene
Director Information Technology
Miller Curtain Co. Inc.
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