RE: Answer Link Experience

When you add cases you need to be sure you have your e-mail address on it
and check the box that says update via e-mail when changes are made to this
case...

It's very effective...

If you disagree with having that case closed, make a new contribution to
the case and it will force it to be opened again...!!!  They will then be
forced to respond to you...

Use the system to your best advantage...  Don't believe for one moment that
you have to sit there and take it any more...  They've given you the power
to reactivate that case if you feel strongly enough about it...  Exercise
your first amendment right of free speech and let them know how you feel...
Squeaky wheels DO get greased...

Good luck...




Bill Kanze <wkanze@bakerlinen.com> on 10/20/2000 09:31:07 AM

Please respond to JBAUSERS-L@midrange.com
                                                              
                                                              
                                                              
  To:          "'JBAUSERS-L@midrange.com'"                    
               <JBAUSERS-L@midrange.com>                      
                                                              
  cc:          (bcc: Jeff Klipa/Harvard)                      
                                                              
                                                              
                                                              
  Subject      RE: Answer Link Experience                     
  :                                                           
                                                              






My answer link problem was open for a month and JBA closed the issue
without solving the problem or letting me know that they closed the issue.


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