Re: Do you use your Source Code...?

Steve,

You are absolutely right...  "...For what they are asking, they should not
only supply source but a warm body to maintain it."...   Problem is they
don't have enough warm bodies left to support us...  I'm waiting on a
service estimate from them so we'll see what kind of fiction they write...

And unfortunately we pre-paid 5 years of maintenance with 3 years left to
go...  That money is going to be pretty much wasted if we don't have source
since we'll be stuck at V3.5.1 -  and they'll even ask for extra fees to
support us at V3.5.1 as of 12/31/2000...

I have to laugh to keep from crying...

Thanks.





"Steve Haessler" <Haessler@strattec.com> on 06/06/2000 03:17:00 PM

Please respond to JBAUSERS-L@midrange.com

To:   JBAUSERS-L@midrange.com
cc:    (bcc: Jeff Klipa/Harvard)
Subject:  Re: Do you use your Source Code...?




Jeff,
     Interesting isn't it.  We have been in discussion on this issue with
JBA/Geac for several months now.  I have been very blunt with them as to
how this affects our relationship.  We recently completed a large Supply
Chain initiative with Vendor Scheduling that would have been impossible
without source.  Being automotive, this could have placed our relationship
with our customer and our supplier rating in serious jeopardy.
Non-compliance would have meant that we would not qualify as a supplier to
one of the big three.
     We are also in the process our "renewing" our maintenance agreement
(if you haven't yet, just wait).  For what they are asking, they should not
only supply source but a warm body to maintain it.  The whole situation has
been very depressing.  Hopefully, if we all raise enough opposition, things
will change, but I'm not counting on it.
     Best of luck.




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