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On 08-Jul-2011 12:53 , Charles Wilt wrote:
You just need to know the magical incantations to utter (or type
into the search engine ;)

On Fri, Jul 8, 2011 at 3:35 PM, Mike Wills wrote:
I would have never found that. Thanks! If it still happens after
the cumulative (I'll assume it will at this point), I'll have the
admin install that PTF.

On Fri, Jul 8, 2011 at 2:18 PM, CRPence wrote:

Known defects for ILE RPG compiler looping problems should be
included in a Google web search on the following:
APAR "loop" rpgle "cmpl" "6.1" site:ibm.com




Of course finding something by keyword searches *assumes* someone [presumably the compiler developers in this case] actually included the expected keywords in the APAR document, beyond those included automatically. The "6.1" is there automatically, although having followed the long established standard, the version\release\modification level would have been denoted instead as R610 in kwd form; i.e. prior releases still would need to be searched using the old notation like R540. There was IMO no benefit in the change to drop the old notation from APARs, and in fact probably [for some (auto-generated searches), or eventually ("6.1" more prevalent)] that may be or have been a detrimental change.

At least the RPG compiler team seems both to understand the benefits of enabling those searches and actually to include the customary and even standard search keywords. The same could not be said so generally about many others in my experience :-( perhaps because those doing the work are too far removed from the concept of "customer service" to any level of "customer" beyond their own scope. That is to say, the level-3 seemed generally incapable of recognizing or accepting the value in providing consistent search keywords to level-2, level-1, BPs, and the internal and external customers where the latter two groups are most likely to have effectively only the www available to search. And level-2 as an intermediary oddly did not perform well, due diligence in governance; oddly, since in so doing they could have made their job more pleasant for easier searching and thus happier customers for being able to more quickly locate a corrective or preventive fix.

Regards, Chuck

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